Thursday, March 25, 2010

the Why Technique

Why technique. A simple took used to analyze and approach problem solving. The Why Technique is used to ID potential and preventable root cause or a reoccurring problem

1. Focus on the problem

2. Ask “Why did this problem occur?” , to uncover first-level causes.

3. Repeat asking “Why did this problem occur?” for each cause to uncover a next layer cause.

4. Strive to uncover multiple causes for each level

5. Continue to ask “Why?”, until the root cause is identified

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